Wednesday, 26 February 2014

Error Connecting to Online instance from outlook client

Recently I could not connect to CRM 2013 online instance using CRM 2013 outlook client. I got following error:

11:03:38|  Error| Error connecting to URL: Exception: Microsoft.Crm.CrmException: Logon failed due to missing credentials
   at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
   at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

The problem is the single sign on assistant. For some reason the single sign on assistant does not install correctly and hence when we try to connect to online instance it fails.

Solution, Follow the steps given below:

1) Download the single sign on assistant from the link given below:

2) Run the download. This will prompt you for repair / remove option. Select remove.

3) After removing, run the installer again and install the single sign on assistant.

4) Reboot the machine.

This will now allow you to sign in properly and connect to CRM 2013 online instance.

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